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Refund and Returns Policy

Last Updated: February 5, 2025

At BVELLA.com, we are committed to ensuring customer satisfaction with every purchase. If you are not completely happy with your product, our return and refund policy is designed to assist you.

Returns

Eligibility

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • A proof of purchase is required for all returns.

Non-Returnable Items

  • Opened or used products.
  • Items purchased on sale or with a discount.
  • Gift cards and digital products.

Return Process

  1. Contact our customer service team, to initiate a return.
  2. Provide your order number and details of the product you wish to return.
  3. Once your return is approved, you will receive instructions for shipping the item back to us.

Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe return.
  • We are not responsible for lost or damaged returns.

Refunds

Eligibility

  • Refunds will be issued once the returned item is received and inspected.
  • If approved, a refund will be processed, and a credit will be applied to your original payment method within 90 days.

Partial Refunds

In certain cases, only partial refunds may be granted, including:

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Returns made after the 30-day return period.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact our customer service team for assistance.

Contact Us

For any questions regarding our Refund & Return Policy, please contact us.

By purchasing from BVELLA.com, you acknowledge and agree to the terms outlined in this Refund & Return Policy.