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Contact Us

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Contact Information

+1.828.209.8989
Holidays may affect availability.

Support Hours

Monday - Friday
  • 05:00 am - 09:00 pm PST
  • 06:00 am - 10:00 pm MST
  • 07:00 am - 11:00 pm CST
  • 08:00 am - 12:00 night EST
Saturday - Sunday
  • 05:00 am - 09:00 am PST
  • 06:00 am - 10:00 am MST
  • 07:00 am - 11:00 am CST
  • 08:00 am - 12:00 noon EST

Office Hours

Monday - Friday
  • 06:00 am - 02:00 pm PST
  • 07:00 am - 03:00 pm MST
  • 08:00 am - 04:00 pm CST
  • 09:00 am - 05:00 pm EST
Saturday - Sunday
  • Closed

FAQs

Orders & Payment

We accept major credit cards, PayPal, and other carrier-supported payment methods as available. All transactions are securely processed through Stripe, ensuring encrypted and safe payments.
Once an order is placed, modifications or cancellations may not always be possible. Please contact us as soon as possible.

Shipping

We process orders within 1-3 business days, and standard shipping takes 3-5 business days.
A carrier may provide expedited shipping, but our handling and packing time still remains 1-3 days. Expedited shipping options are available at checkout if offered by the carrier.
Yes, we offer international shipping. However, the buyer is responsible for all customs clearance, duties, fees, and taxes.
Yes, we ship to PO Boxes and APO/FPO addresses. We will process these orders as usual, but under some circumstances, there may be restrictions, which you should be aware of before placing the order. You are responsible for compliance with your delivery location.

Returns

We accept returns within 30 days of purchase, provided the product is unused, in its original packaging, and in the same condition as received. You are responsible for return shipping.
Opened or used products, Items purchased on sale or with a discount, Gift cards
Refunds are issued once we receive and inspect the returned item. If approved, a refund will be processed to your original payment method within 90 days.
International orders outside of the US are final sale and cannot be returned or exchanged.
We only offer exchanges for defective or damaged items. Please contact us for assistance.

Products

Yes, all products are unused and in their original packaging. This includes older labels and products. Some older, discontinued, hard-to-find, or vintage items may have faded or scratched labels and packaging. We do our best to ensure that the contents inside are in pristine condition.
Yes, we source our products directly from brands and authorized distributors.
Items are not restocked on a regular schedule. Some items, like discontinued products, may never be restocked. Place your order before items are out of stock. You may also subscribe to our newsletter to keep up with special offers, announcements, inventory updates, and more.

Miscellaneous

We do not currently have this functionality on our website, but you may contact us for assistance.
We may offer bulk purchase options for select items. Please contact us for more details.