Last updated: February 3, 2025
At BVELLA.com, we strive to provide a smooth and efficient shipping experience. Please review our shipping policy below for important details regarding order processing, shipping times, and responsibilities.
Order Processing & Shipping Times
- Processing Time: Orders are processed within 1-3 business days before being shipped.
- Shipping Time: Standard shipping typically takes 3-5 business days depending on the destination and carrier availability.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods & Costs
- Shipping rates are calculated based on carrier quotes at checkout.
- Available shipping carriers may include USPS, FedEx, UPS, and others based on your location and order details.
- Expedited shipping options are available at checkout if offered by the carrier.
International Shipping
- We ship internationally, but the buyer is responsible for all customs clearance, duties, fees, and taxes.
- International shipments may not be returned or exchanged.
- Shipping times may vary depending on the destination country and customs processing.
Order Tracking
- Once your order has shipped, a tracking number will be provided and added to your order.
- Tracking is available through the respective carrier’s website.
Lost or Damaged Packages
- Once the package has been handed over to the carrier, we are not responsible for lost, stolen, or damaged packages.
- If you experience an issue, please contact the carrier directly to file a claim.
Shipping Restrictions
- We ship to PO Boxes and APO/FPO addresses.
- Certain items may be subject to shipping restrictions due to regulations or carrier limitations.
Contact Us
If you have any questions regarding your shipment, please contact us at:
BVELLA.com
200 Pate Dr. Suite C
Greenville, SC 29609
Email: info@bvella.com
Phone: 828-202-9749
By placing an order with BVELLA.com, you acknowledge and agree to the terms outlined in this Shipping Policy.