Last updated: February 5, 2025
At BVELLA.com, we strive to provide a smooth and efficient shipping experience. Please review our shipping policy below for important details regarding order processing, shipping times, and responsibilities.
Order Processing & Shipping Times
- Processing Time: Orders are processed within 1-3 business days before being shipped.
- Shipping Time: Standard shipping typically takes 3-5 business days depending on the destination and carrier availability.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods & Costs
- Shipping rates are calculated based on carrier quotes at checkout.
- Available shipping carriers may include USPS, FedEx, UPS, and others based on your location and order details.
- Expedited shipping options are available at checkout if offered by the carrier.
International Shipping
- We ship internationally, but the buyer is responsible for all customs clearance, duties, fees, and taxes.
- International shipments may not be returned or exchanged.
- Shipping times may vary depending on the destination country and customs processing.
Order Tracking
- Once your order has shipped, a tracking number will be provided and added to your order.
- Tracking is available through the respective carrier’s website.
Lost or Damaged Packages
- Once the package has been handed over to the carrier, we are not responsible for lost, stolen, or damaged packages.
- If you experience an issue, please contact the carrier directly to file a claim.
Shipping Restrictions
- We ship to PO Boxes and APO/FPO addresses. However, the buyer is responsible for knowing any restrictions and limitations for their delivery location. We are not responsible for ensuring compliance with these restrictions. While we will process these orders as usual, certain conditions may affect delivery. Please verify any specific restrictions with your local carrier before placing an order.
- Certain items may be subject to shipping restrictions due to regulations or carrier limitations.
Contact Us
If you have any questions regarding your shipment, please contact us.
By placing an order with BVELLA.com, you acknowledge and agree to the terms outlined in this Shipping Policy.