Overview
We aim to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your product, we are here to help. This policy outlines the terms and conditions under which returns and refunds can be processed.
Returns
Eligibility
- Items must be returned within 30 days of purchase.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
Non-returnable Items
- Opened or used products.
- Items purchased on sale or with a discount.
- Gift cards.
Process
- Contact our customer service team to initiate a return.
- Provide your order number and details of the product you wish to return.
- Once your return is approved, we will provide instructions for shipping the item back to us.
Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- We are not responsible for lost or damaged returns.
Refunds
Eligibility
- Refunds will be issued once the returned item is received and inspected.
- If the item is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 90 days.
Partial Refunds
- In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer service team for assistance.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us.